Terms and conditions

The following Terms and Conditions of Service apply to all development, artwork, graphic design and services provided by GALACTIK IT.

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. GALACTIK IT reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

All design work is carried out by GALACTIK IT on the understanding that the client has agreed to abide by these terms and conditions.


Acceptance of Quotation and Terms and Conditions

  • Quotations are valid for a period of 7 days.
  • The placement of an order for design and/or any other services offered by GALACTIK IT, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the client and GALACTIK IT.
  • GALACTIK IT accepts cash deposits, electronic transfers. Credit card payments are accepted in special circumstances and if previously arranged upon. GALACTIK IT does not accept payment by cheque unless banked by client or for repeat clients.

Development/Design Fees & Payment

  • Fees for design services to be provided by GALACTIK IT, will be set out in the written estimate or quotation that is provided to the client.
  • At the time of the client's acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due.
  • Work on the project will not commence until GALACTIK IT has received the 50% deposit.
  • The client will be asked to provide artwork sign off before followed by an Invoice prior to print/artwork/publication. At this time the remainder of the fees due will become payable. Full payment is required before print/publishing or release of deliverables to client.
  • Publication and/or release of work done by GALACTIK IT on behalf of the client, may not take place before remaining funds have cleared
  • An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque. GALACTIK IT shall be considered entitled to remove GALACTIK IT's and/or the client's material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
  • Removal of such materials does not relieve the client of its obligation to pay the due amount. Clients whose accounts become default agree to pay GALACTIK IT reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
  • Once a development site and link has been created for the client to view the progress of the site’s development, the remaining 40% of the deposit becomes non-refundable.
  • Final launch of the complete project will occur;
  • Once the development phase has been formally signed off by the client, and;
  • Once final payment has been made.

Copyrights, Ownership and Trademarks

  • By supplying text, images and other data to GALACTIK IT for inclusion in the client's brochure / website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
  • By supplying images, text, or any other data to GALACTIK IT, the client grants GALACTIK IT permission to use this material freely in the pursuit of the design and to utilise the designs in GALACTIK IT's portfolio unless agreed otherwise.
  • Should GALACTIK IT, or the client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow GALACTIK IT to remove and/or replace the file.
  • The client agrees to fully indemnify and hold GALACTIK IT free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
  • GALACTIK IT may use any Artwork/design for its own promotion and portfolio use
  • Copyright of all graphic design work is retained by GALACTIK IT including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
  • If multiple design concepts are submitted, only one concept is deemed to be given by GALACTIK IT as fulfilling the contract. All other artwork designs remain the property of GALACTIK IT, unless agreed in writing.

Alterations, Revisions and Supply of Content

  • The client agrees that changes required over and above the estimated work (Initial scope) or required to be carried out after acceptance of the draft design will be liable to a separate charge.
  • The client also agrees that GALACTIK IT holds no responsibility for any amendments made by any third party, before or after a design is published.
  • Unless otherwise negotiated or GALACTIK IT's copywriting services are used, the client must supply text for their project in text file format at the start of the project as well as graphics (logos, images, etc.) to be used. Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked and little or no formatting (includes text from previous websites). GALACTIK IT assumes all written content adheres to copyright laws.
  • Alterations, and additions may be requested at any time, during any phase of the development of a project. GALACTIK IT will determine whether or not such alterations and additions fall within the scope of the original project brief and specifications. If they do not, GALACTIK IT reserves the right to quote and bill for such alterations and additions, over and above the original quoted amount, according to our standard hourly rate. In the event of this happening, GALACTIK IT will need to receive approval from the client, before any development commences.
  • It remains the sole responsibility of the client to provide a project brief, and or, specifications document which is detailed, accurate, and clear and which sufficiently outlines the projects development requirements. GALACTIK IT accepts no responsibility for any misunderstandings arising from a poorly drafted specifications document. Further, GALACTIK IT reserves the right to charge the client additionally for any extra development time incurred as a result.
  • Images are also expected to be supplied before work begins, unless by prior negotiation or if using GALACTIK IT's sourced photography or stock image services. Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator / Photoshop format, or hi-res JPEG files (300 dpi). GALACTIK IT assumes that all correct permissions have been sought and/or royalties paid for images used.
  • Unless otherwise quoted or negotiated, projects include two rounds of minor changes or author's revisions of the chosen project only. Following two revisions per project, an additional hourly fee will be charged. We will advise you and seek your agreement before proceeding with any work that will incur additional charges.
  • Considered changes to project items must submitted via email for each stage of revision.

Data Formats

  • Text is to be supplied to GALACTIK IT in electronic format as standard text (.txt), MS Word (.doc) or PDF if agreed upon via e-mail.
  • Images which are supplied in an electronic format, are to be provided in a format as prescribed by GALACTIK IT via CD-ROM, cloud storage, or electronic data format. Images must be of a quality suitable for use without any subsequent image processing, and GALACTIK IT will not be held responsible for any image quality which the client later deems to be unacceptable. GALACTIK IT cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
  • Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.

Design Project Duration

  • Any indication given by GALACTIK IT of a design project's duration is to be considered by the client to be an estimation. GALACTIK IT cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds of the deposit (50%) are received by GALACTIK IT.

Website Design Only

  • Once web design is complete, GALACTIK IT will provide the client with the opportunity to review the resulting work and provide the login details (if applicable) for the website. GALACTIK IT will make one set of minor changes at no extra cost within 30 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to GALACTIK IT and confirmed by e-mail.

Website SEO

  • GALACTIK IT offers no promises that your site will be indexed by Google or that it will appear within the first pages of the Google search results.
  • GALACTIK IT accepts no responsibility for a drop in Google rankings.

Design Credits

  • The client also agrees to allow GALACTIK IT to place all designs on GALACTIK IT's own website for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.

Rights of Refusal

  • GALACTIK IT will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. GALACTIK IT also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that GALACTIK IT does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow GALACTIK IT to remove the contravention without hindrance, or penalty. GALACTIK IT is to be held in no way responsible for any such data being included.

Cancellation

  • If a client cancels or alters any order or part order at any time after GALACTIK IT has received the order then GALACTIK IT reserves the right to render additional costs to the date of such cancellation or alteration.

Disclaimer

  • GALACTIK IT makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. GALACTIK IT will not be held responsible for any and all damages resulting from products and/or services it supplies. GALACTIK IT is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The client agrees not to hold GALACTIK IT responsible for any such loss or damage. Any claim against GALACTIK IT shall be limited to the relevant fee(s) paid by the client.
  • GALACTIK IT reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. GALACTIK IT will not knowingly perform any actions to contravene these and the client also agrees to be so bound.


Force Majeure

Meaning: Obligation when an extraordinary event or circumstance beyond the control of GALACTIK IT and Client, such as a war prevents one or both parties from fulfilling their obligations under the contract/Agreement

  • GALACTIK IT shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of GALACTIK IT including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.

Quick Contact

Address

GalactiK IT Solutions Kenya

Address: M2, The Mirage, Chiromo Rd, Westlands, 11982 - 00100 Nairobi

Cell: +254 773 452 067 | +254 764 566 672

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Secure Payments by:


pesapal

 

 

get free quote